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FLOW is the outcome of a two weeks workshop in cooperation with Nokia Insight and Foresight group and Nokia Research on the subject of "Blue collar mobility". FLOW suggests a solution for helping self-employed workers to manage their business by transforming the phone's content from discrete bits of data into meaningful information flows.

Self employed blue collar workers and mobility

Identifying the users' pain points- Interviews and insights

A system for managing a user's phone in a way that makes sense to THAT USER



Applied dreams are short innovation workshops developed jointly by IDII faculty and industrial partners, In this case it was Nokia's Insight and Foresight Group and Nokia Research.
The workshop's topic was "Blue collar Mobility ". Mobile phones have the potential to augment personal and professional life, especially its collaborative and social components. Attention has so far focused on domestic and 'white-collar' services and applications.
But which mobile-related design service, application or device would improve the efficiency and working experience of 'blue-collar' professionals?

Neil Churcher, Jan-Christoph zoels

Ruth kikin-Gil, Erez kikin-Gil, Nathan Waterhouse, Oznur Ozkurt





Flow : A system for managing your phone in a way that makes sense to YOU


We've proposed a package which consists of:
: : An OS shell which organizes data in a meaningful way to the user
: : Input accessories which support familiar behaviors
: : A backup service which increases trust in the system.

This is a new and flexible way for users to manage client relationships and jobs through the phone. It uses familiar user's behaviors to create meaningful data organization and to increase trust in the system.

Our OS shell is the default view of the phone and is based on "WIKI" like principals such as:
: : Ad hoc content creation and editing
: : Links and cross referencing
: : Data contextualizing and user taxonomy (Tagging)

when the user receives or inputs text into their phone, the phone underlines each meaningful word or phrase it recognizes, (For example: someone's name, an address, the name of a job, or an appointment) and based on that content the user can organise his or her phone around topics such as a specific task, a person or a location.

The input accessories include digital pen, and a dairy made from compatible paper that provide a natural way to take notes and insert them into the phone. The notes remain in the diary as physical evidence.

The backUp service provides automated backups and synchronization to ensure data endurance even when the phone is lost or damaged

Value proposition:

: :   Increasing the use of existing functionality

: :   Branding Nokia as the "company that understands me"

: :   Increasing the user's trust in the phone

: :   Opportunity to sell more accessories

: :   Ensuring client loyalty by providing backup solution



To understand how this solution was reached read about the User Research
To understand how it might actually work look at the Scenario

My past projects
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